Shipping Terms

Welcome to silavium.com. To ensure you receive your purchased clothing smoothly, please carefully read the following shipping terms.

1. Shipping Scope and Import/Export Standards
   We primarily provide shipping within the United States and currently do not support international shipping.
   All products comply with US import and safety standards, including fabrics, labels, and ingredients, to protect consumer rights.
   For products that may involve cross-border transactions, we strictly adhere to US customs regulations. Customers may be responsible for relevant customs duties or fees, which will be clearly stated during checkout.
2. Domestic Shipping Time
   Order Processing Time: Most orders are processed and shipped within 1-2 business days after successful payment.
   Standard Shipping: Usually takes 3-7 business days (excluding weekends and holidays).
   Expedited Shipping: Usually takes 1-3 business days, depending on inventory and logistics.
   Shipping times may be delayed due to weather, holidays, or other uncontrollable factors. We will notify you of the latest shipping status via email or your account.
3. Logistics Partners
   We cooperate with the following logistics companies to ensure your package is delivered safely and on time:
   USPS (United States Postal Service)
   UPS
   FedEx
   DHL (for specific expedited shipping only)
   After shipment, you will receive a tracking number, which you can use to track your package status in real-time on the logistics company’s website or in your account.
4. Shipping Costs
   Shipping costs are calculated based on product weight, delivery address, and shipping method, and will be displayed during checkout.
   Standard shipping and promotional activities may include free shipping; please refer to the website announcements for details.
   If an order needs to be split into multiple shipments or expedited shipping is selected, additional fees may apply and will be borne by the customer.
5. Handling of Exceptions
   If delivery is delayed due to an incorrect address or no one being available to receive the package, please contact customer service promptly, and we will assist in rearranging delivery.
   If goods are damaged or lost during transportation, please contact customer service within 7 days of receiving the goods to apply for processing.
   For delays caused by force majeure (such as natural disasters, traffic control, etc.), we will do our best to provide solutions, but we cannot assume relevant responsibility.