Refund Policy

At silavium.com, we want every customer to be completely satisfied with their clothing purchase. Please carefully read the following return and exchange policy to ensure a smooth return or exchange process.

1. Return and Exchange Period
   Customers can request a return or exchange within 30 days of receiving the goods.
   Orders for which a return or exchange request is not submitted within 30 days will not be processed.
2. Return and Exchange Conditions
   The item must be in its original condition, unused, unwashed, and with original tags and packaging.
   Return and exchange items must be accompanied by proof of purchase (order number or invoice).
   Promotional or discounted items may not be eligible for return or exchange; please confirm before purchasing.
3. Return Process
   Contact customer service via email to submit a return request.
   Provide your order number, reason for return, and photos of the item (if the item is damaged or incorrect).
   Return the item to the designated address as instructed by customer service.
   Once we receive the returned item and verify its condition, we will process the refund or exchange within 5-10 business days.
4. Refund Instructions
   Refunds will be issued via the original payment method.
   The refund amount is usually the actual amount paid for the item, excluding shipping costs (unless the item has a quality issue or the wrong item was sent).
   It may take an additional 3-5 business days for banks or payment institutions to process the refund; please be patient.
5. Exchange Instructions
   Exchanges are subject to availability. If the desired item is out of stock, we will offer a refund or the option to wait for restocking.
   Any additional shipping costs incurred during the exchange (e.g., choosing a higher-priced item) will be borne by the customer.
6. Damaged or Incorrect Items
   If you receive a damaged or incorrect item, please contact customer service within 7 days of receiving the item and provide relevant photos.
   We will cover the return and exchange shipping costs and process the exchange or refund as soon as possible.
7. Contact Information
   For any questions or assistance, please contact:
   Customer Service Email: gabriel@silavium.com
   Customer Service Phone: (341) 241-1166
   Company: Silavium LLC
   Address: 2822 GARBER ST BERKELEY, CA 94705